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Error message reads: “Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item.”

info 11 years ago updated 11 years ago 1
This message reads:
“Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item.”

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Solution- Make sure you have Adobe Reader XI, check for updates

Templates are tested and work with Adobe Reader Version XI (11.0.06), (users must have the current version) get the current version at http://get.adobe.com/reader/

If you are not using the latest version you will experience problems. The biggest problem clients face is having out of date software. Adobe updates also include very important security updates.

Do not open 1500cms.com templates in your web browser or "stock" PDF readers. Use Adobe Reader XI (11.0.06) for best results.



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-You may also want to check if you antivirus software is blocking the file for some reasons. Temporarily disable your security software and then try to open the file. Kasperskey and some others will block the template.

Make sure the file is not blocked
-Right click on the file and choose "Properties" and look to the bottom of the "General" tab. Here you should find an "Unblock" button provided to allow normal access to the file.