I'm happy to help, older versions of Adobe Reader including 8,9, and X will not allow users to save the template. Adobe Reader XI and DC will enable users to save each patient as a new template.
The current version of Adobe Reader is available free at http://get.adobe.com/reader/. Adobe Reader XI or DC (users must have the current version)
Please note Windows XP and Vista are no longer supported.
I downloaded the version from YOUR WEBSITE on 8-8-19 so it is the new version.
We do not offer Adobe Reader on our website, we direct you to Adobe.com to download the latest version.
Are you using a Mac or Windows, and what version OS?
We have a step by step procedure located at http://1500cms.com/Instructions.pdf
Customer support service by UserEcho