Here is my order number: 52Y84004911402250
I do have 02/12 template, it just had the " yy " and not the "xxyy" for 2016, example.
Hope that is helpful and it would be awesome to get this resolved.
The phone number at the bottom, right side, number 33, is a tad too low but I think it will suffice.
Customer support service by UserEcho