Windows 8.1 touch Form fill-in

Issue

Form fill-in fails in Adobe Reader 11.0.6 because the virtual keyboard doesn't appear when a form field is selected. Instead, an error dialog box presents the following text:
C:\ Program Files\Common Files\Microsoft shared\ink\TabTip.exeWindows cannot access the specified device path or file. You may not have the appropriate permission to access this form.

This error occurs when all of the following conditions are true:

• You are using Reader 11.0.06 (the virtual keyboard was not supported with 11.0.05).
• Protected Mode is enabled.
• You are using a Windows touch 8.x or later device.

Solutions

There are several options for fixing this issue:

• Disable Touch Mode on the device.
• Install the patch as described below. Adobe plans to include this fix in the next regular release of the product.
• Disable Protected Mode in Reader (not recommended).

Option 1: Disable Touch ModeChoose Edit > Preferences > General. In the Touch Mode drop down list, select Never.

Option 2: Install the patch

AdbeRdrUpd_qfe3695748.zip

Administration Guide in the Enterprise Toolkit (ETK) for deployment and configuration details.

Option 3: Disable Protected Mode

this Help topic.